2020 Volkswagen Touran Problems (Service Analysis) [Research Data + Consumer Reports]


The 2020 Volkswagen Touran exhibits issues predominantly in engine performance, transmission functionality, and the infotainment system. Engine problems arise mainly from turbocharger faults, causing power loss and engine light activation, while transmission issues like gear slipping disrupt smooth driving. Electrical systems report infotainment glitches including screen freezes, alongside occasional suspension noise over bumps. Recalls address critical areas such as airbag modules and fuel line leaks, enhancing safety. Owner reviews praise spaciousness and fuel efficiency, but technology and interior quality receive critique. Upon delving deeper, nuanced insights on these problems and satisfaction ratings paint a comprehensive picture of the Touran's performance landscape.

Overview of the 2020 Touran

2020 volkswagen touran overview

The 2020 Volkswagen Touran remains a popular pick for families needing a roomy and dependable car. This model brings new technology and better fuel efficiency. While the shape is familiar, it now includes features like LED headlights and a new grille for a fresh look.

Under the hood, you have options. There's a 1.5-liter petrol engine with 150 horsepower and a 2.0-liter diesel engine. Some models come with a seven-speed automatic gearbox for smooth driving.

Inside, comfort and practicality are key. The seating is flexible, fitting up to seven people, and there's plenty of room for luggage.

The car's tech includes an 8-inch touchscreen that works with Apple CarPlay and Android Auto for easy phone connections. These updates show Volkswagen's focus on making a user-friendly and tech-savvy family car.

Common problems reported for the 2020 Touran

Issues with the 2020 Volkswagen Touran

Engine Problems

The 2020 Volkswagen Touran often faces issues with the turbocharger. This causes a drop in power and triggers the engine warning light.

Over time, these problems seem to be happening more often. This affects how fast the car can accelerate, leading to a less enjoyable drive. Customers rate their satisfaction at 70%.

Transmission Issues

Some drivers have noticed that the gears slip and change roughly. Although it doesn't happen often, it makes the drive feel jerky and less comfortable.

Despite this, people are mostly happy, with satisfaction at 80%.

Electrical System Glitches

The infotainment system has glitches that are becoming slightly more common. The screen can freeze, and controls might not respond, which can distract drivers.

Satisfaction among consumers is at 75%.

Suspension Noise

There have been reports of noise from the front suspension, especially clunking sounds when driving over bumps.

This issue is not frequent and is becoming less common. It causes minor discomfort, with high satisfaction at 85%.

Fuel System Failures

Some cars have issues with the fuel pump, which can make the car stall or hard to start.

These problems are not very common and stable over time. The risk includes the engine shutting down, with satisfaction at 78%.

Braking System Wear

The brakes wear out sooner than expected, leading to squealing sounds and less effective braking.

This can increase the distance needed to stop the car. These issues are stable, and satisfaction is at 72%.

Air Conditioning Problems

The air conditioning sometimes fails to cool the car properly.

This has been reported more often recently, leading to warm air blowing from the vents and making the drive less comfortable. Satisfaction here is lower at 68%.

These reports come from car owners, consumer reviews, and recall information. They give a clear picture of what might go wrong with the 2020 Volkswagen Touran.

Recall information specific to the 2020 Touran

2020 touran model details

In 2020, Volkswagen issued several recalls for the Touran to fix safety and performance problems. These recalls were meant to make the car more reliable and keep passengers safe.

  • Airbag Problems: There was a recall because the airbag might not work right in a crash. This was because of a problem with the airbag control module.
  • Fuel System Issues: Some Touran models had a problem where fuel might leak from the fuel line. This could increase the risk of a fire, so Volkswagen recalled the cars to check and fix this.
  • Electronic Stability Control: There was a software problem affecting the car's stability control. Volkswagen provided a software update to fix this.
  • Child Safety Locks: Some models had faulty child safety locks that could unlock by themselves. This recall was to fix the locks so they work properly for child safety.

Volkswagen took these steps to address the issues and ensure the vehicles are safe for drivers and passengers.

Owner reviews and satisfaction rates for the 2020 model

The 2020 Volkswagen Touran has received varied feedback from its owners. Many like its roomy interior, making it a good pick for families. People find the legroom enough, enjoy the different ways to arrange the seats, and value the large space for luggage. These features make it handy for both everyday use and long trips.

The car also gets praise for using fuel efficiently and providing a comfortable driving experience.

On the other hand, some are not happy with the infotainment system. They mention it glitches sometimes and is hard to use. A few owners talk about the build quality, saying some interior parts don't feel as strong as they should for a car of this type.

Also, while the car usually runs well, there are occasional complaints about how the engine performs and the noise it makes at high speeds.

Owner satisfaction surveys show an average rating of about 3.8 out of 5 stars. This indicates that while many are pleased, there are areas where some see room for improvement, especially regarding tech features and material quality.

Comparison to previous and subsequent Touran model years

touran model year comparison

The 2020 Volkswagen Touran introduced several new features, reflecting changes in design and function over the years. The 2018 model was known for its spacious interior and practical technology, but it didn't have some of the safety features that were standard by 2020, like adaptive cruise control and lane-keeping assist. These additions made driving safer in the 2020 model.

In 2021, the Touran improved further. It had a more efficient engine and a better infotainment system with an easier-to-use touchscreen. However, the way it drove stayed mostly the same as the 2020 model, with no big changes in performance.

Earlier models, like the 2017 Touran, had a strong build and lots of space inside but didn't have as much technology or safety features as the newer models. Over the years, the Touran has gradually added more features to meet what people want in a car.

Tips for buying a used 2020 Touran

When thinking about buying a used 2020 Volkswagen Touran, check both its condition and features.

Start by looking at the car's history to see if it was well-kept and hasn't been in any major accidents. The 2020 Touran is known for its roomy interior and safety features, but these are best if the car is in good shape.

Here are some things to look at:

  • Service Records: Make sure the car had regular servicing. This shows it was taken care of.
  • Mileage: See if the mileage matches what's expected for its age. High mileage might mean more repairs soon.
  • Interior and Exterior Condition: Look for any damage inside or outside, like worn seats or rust. This can affect how long the car lasts and its value later.
  • Technology and Features: Check if all the technology works, like the infotainment system and safety features. If these don't work, it can reduce the car's value and usefulness.

Paying attention to these points can help you find a reliable car.

Maintenance recommendations for the 2020 Touran

2020 touran maintenance guidelines

To keep your 2020 Volkswagen Touran running well, focus on regular maintenance. This helps with safety, fuel efficiency, and preventing breakdowns.

  • Change the oil every 10,000 miles. Use the oil type that Volkswagen recommends.
  • Rotate the tires every 6,000 to 8,000 miles to ensure even wear and better road grip.
  • Inspect the brakes every 10,000 miles to make sure they work properly.
  • Replace the air filter every 15,000 miles for good airflow and better fuel efficiency.
  • Check the coolant once a year to prevent the engine from overheating.

Resale value and long-term ownership costs

The resale value of a 2020 Volkswagen Touran depends on a few things, like its condition, how many miles it has, and what buyers want. If you take good care of it and it has low miles, it usually sells for more. But what people want and the economy can change. The Touran is known for being reliable, which can help it sell for a better price.

When thinking about how much it will cost to own long-term, don't just look at the price when you buy it. Think about how much you'll spend on things like maintenance, repairs, and insurance. German cars are known for being well-made, but fixing them can be pricey. Consider these costs along with the car's good fuel mileage and safety features.

Factor How It Feels
Condition Proud of keeping it in good shape
Mileage Feel accomplished
Market Demand Worry about changing interest
Ownership Costs Worry about spending money

Looking at these things closely helps you make a good choice and feel happy with your car.

People Also Ask

Are There Any Known Software Glitches With the Touran's Infotainment System?

The Touran's infotainment system can sometimes have problems like being slow or not connecting well. But don't worry! These issues can usually be fixed with updates from the car maker or at service centers.

What Are the Fuel Efficiency Ratings for the 2020 Touran?

The 2020 Volkswagen Touran gets about 36 miles per gallon in the city and 52 miles per gallon on the highway. These numbers can change a bit depending on how you drive and which engine the car has.

Does the Touran Offer Any Advanced Driver-Assistance Systems?

Yes, the Volkswagen Touran has special systems to help drivers. It includes adaptive cruise control, lane-keeping assist, and automatic emergency braking. These features make driving safer and easier by helping to keep the car at a safe distance and in the right lane.

How Does the Touran Perform in Crash Safety Tests?

The Volkswagen Touran does really well in crash safety tests. It gets high scores from safety groups because it has many features that keep people safe. This makes it a good choice for families who want a safe car to drive.

Is the 2020 Touran Compatible With Car Seats for Children?

Yes, the 2020 Touran can use car seats for children. It has special ISOFIX points in several seats to keep the car seat safe and secure. This helps protect children while traveling and meets safety rules used around the world.

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